Looking for a company with over 50 years of success and no signs of slowing down?

If so, Morguard may be the perfect place for you.

As one of Canada’s leading real estate companies, with properties across North America, we’re proud of our history and excited about our future.

Our Purpose
At Morguard, people are at the centre of everything we do. We are committed to creating lasting value not only for our clients and communities, but for our employees as well. As a fully integrated real estate organization, we offer exposure to a diverse portfolio that includes office, industrial, retail, and multi‑suite residential properties across North America. Our team reflects a wide range of backgrounds, perspectives, and experiences, and we believe that diversity strengthens us.

Collaboration fuels our success. Through innovation, teamwork, and a shared commitment to sustainability, our professionals are empowered to build their careers, contribute meaningfully, and help shape the future of real estate.

Putting Our Purpose into Action
We support our people by offering:

• Access to experienced subject matter experts who provide mentorship and hands‑on learning.

• A wide range of career opportunities across the organization.

• A comprehensive, competitive benefits program that promotes health and wellness.

Where You’ll Add Value

The Coordinator, Community and Retail Services is accountable to the Marketing Manager for supporting the effective execution of community relations and programs, including not for profit activations,donations, guest queries, gift card sales and overall guest experience, at Coquitlam Centre in a manner that reflects both the shopping centre’s image and the organizational goals and objectives.

How You’ll Make a Difference

1. Community Activations and Donations

With the support of the Marketing Manager, executes the centre’s activation and community programs. Responds to inquiries, liaises with community groups, prepares documentation, conducts yearly reports. Oversees set up of activations as required.

2. Digital Content Management

Acts as the single point of contact for content management requests for the shopping centre’s website, tenant portal, and digital communication tools. Manages timely content updates using established content management platforms, process and protocols.

3. Communications

Drafts communications to effectively share the shopping centre’s plans, upcoming events, and opportunities to tenants.

4. Special Programs

Assists with centre-wide promotions, marketing programs, events and contests as required. Oversees, with the support of Marketing Manager, special projects and/or other on-going programs specific to the centre i.e. Children’s play area, walking club, holiday community initiatives, etc. Oversees the centre’s Lost & Found program.

5. Brand Identity and Image

Daily walk-throughs of the shopping centre to ensure that signage and other brand elements meet the centre’s strict aesthetic guidelines.

6. Community Relations

Responds to and facilitates requests for assistance and information from the general public, community groups, and tenants in person, over the phone, by email, and via texting platform in a proactive manner resulting in the compliance to the organization’s customer service level agreement. Addresses customer and tenant concerns and complaints in a timely and professional manner; provides status reports to centre management on key issues.

7. Gift Card Program

Processes gift card transactions, reconciles credit and debit transactions to ensure accuracy and safeguarding of company assets. Conducts monthly reporting and inventory control. Restocks and arranges for repair of equipment as required to ensure that the online Gift Card and Vending Machine programs are effective, financially sound and adds values for tenants and guests. Oversees, with the support of the Marketing Manager, gift card promotions.

Any other job related duties and/or projects that may be assigned.

The Expertise You’ll Bring

Qualifications Required

• High-school diploma or equivalent. Post-Secondary diploma in Communication, Marketing, or related field preferred.

• Minimum of 2 years of relevant experience in the real estate industry or retail shopping centres.

• Minimum of 2 years of experience in customer service.

Core Competencies

• Excellent organizational and time-management skills.

• Strong customer focus and client service skills.

• Strong communication skills both verbal and written.

• Superior interpersonal and relationship building skills at all levels of organization.

• Ability to handle a high workload in a fast-paced and challenging environment.

• Ability to deliver constructive feedback and motivate and coach others for better performance.

• Demonstrated ability to address diverse management and team dynamics issues.

• Demonstrated leadership skills.

• High level of self-motivation and energy.

• Conflict resolution skills.

Preferred Qualifications and Experience

• Experience with basic photo editing programs would be considered an asset.

• Experience capturing content for social media would be considered an asset.

• Experience with website content management programs would be considered an asset.

Why You’ll Love Working at Morguard
At Morguard, we’re committed to creating an environment where our people can thrive. Here’s what you can expect when you join our team:

• A collaborative, inclusive workplace culture that prioritizes employee wellbeing and safety.

• Meaningful opportunities for professional growth and development.

• Exposure to a diverse portfolio of real estate assets across North America.

• A competitive compensation and benefits package designed to support you and your family.

• Support for work–life balance, along with accessible employment practices that meet AODA requirements.

Inclusive by Nature
Diversity is one of our greatest strengths. At Morguard, we provide equal employment opportunities to all candidates and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other legally protected status. We believe in creating a workplace where everyone has the opportunity to grow, contribute, and make an impact.

Commitment to Accessibility
Morguard is dedicated to maintaining accessible employment practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment process, please contact Human Resources—our team is here to support you. Please contact Human Resources at (905) 281-3800.