Looking for a company with over 50 years of success and no signs of slowing down?

If so, Morguard may be the perfect place for you.

As one of Canada’s leading real estate companies, with properties across North America, we’re proud of our history and excited about our future.

Our Purpose
At Morguard, people are at the centre of everything we do. We are committed to creating lasting value not only for our clients and communities, but for our employees as well. As a fully integrated real estate organization, we offer exposure to a diverse portfolio that includes office, industrial, retail, and multi‑suite residential properties across North America. Our team reflects a wide range of backgrounds, perspectives, and experiences, and we believe that diversity strengthens us.

Collaboration fuels our success. Through innovation, teamwork, and a shared commitment to sustainability, our professionals are empowered to build their careers, contribute meaningfully, and help shape the future of real estate.

Putting Our Purpose into Action
We support our people by offering:

• Access to experienced subject matter experts who provide mentorship and hands‑on learning.

• A wide range of career opportunities across the organization.

• A comprehensive, competitive benefits program that promotes health and wellness.

Where You’ll Add Value

Reporting to the Team Lead Data Analytics, the Analyst, Analytics and Workflow Automation is responsible for the collecting and collating performance data from internal sources and vendor partners (third parties) and measuring metrics to help evaluate if the group’s services are delivered in accordance with contract and agreed SLAs and OLAs. They support the group with analytics that help conduct trend analysis and the production of recommendations that improve the performance and quality of the group’s service delivery. They analyze processes and come up with solutions that optimize it, using workflows, custom apps machine learning and artificial intelligence. They support the management of multiple suppliers of services to provide a single business-facing organization.

The Analyst, Analytics and Workflow Automation will design and develop dashboards and scorecards to report on service delivery metrics. They will also design and prepare periodic management reports, in support of the above. The incumbent will collaborate with internal staff and service providers and participate in assigned project work providing their technical skills and subject matter expertise as required by the project team.

How You’ll Make a Difference

• Maintain a deep and current understanding of end user facing cloud technologies and collaboration tools including M365, Fabric, Power BI, Dataverse and others

• Maintain up to date documentation, both user facing and internal that support the solutions and enhancements delivered

• Troubleshoot and resolve issues reported on the solutions in scope

• Responsible for developing and delivering reports, including daily, weekly, monthly, quarterly reports against a pre-agreed template and deadlines and ensures optimum use of data/reports to drive performance improvement

• Development and maintenance and ongoing improvement of dashboards and applications, and an understanding of key stakeholders’ requirements and ensuring these are met

• Deliver recommendations on how quality and performance enhancements can be achieved including the tracking of enhancements over time

• Collect and collate data from internal and external sources (e.g., vendor partners)

• Support the measurement of key delivery metrics across the group to demonstrate performance across the various functional areas within and elements of the delivery lifecycle including vendor (third party) SLA and internal OLA measures Maintaining and updating the Service Catalog and specific operational procedures and policies under supervision of the Manager, Service Management

• Reviews group oriented procedural and instructional documentation and collaborates to ensure implementation and adherence

• Provision of ad-hoc analysis under guidance of the Manager, Service Management

• Other tasks and projects as assigned

Any other job-related duties and/or projects that may be assigned.

The Expertise You’ll Bring

Qualifications Required

• Bachelor's degree or higher required from an accredited institution, Computer Science, Management Information Systems (preferred), Business, or Engineering

• 1-2 years of experience in a data analytics and automation role preferred

• Demonstrated ability to analyze and interpret data, and experience with data analysis and reporting from systems such as ServiceNow and other monitoring tools

• Demonstrated advanced proficiency in M365, Fabric, Power BI, Dataverse and others

Core Competencies

• Listens to and accurately captures others' expectations, ideas and concernsMaintains a high level of client/customer focus and an ability to analyze customer needs through soliciting, evaluating and acting upon customer feedback.

• Ability to coordinate with other internal units to deliver seamless service to customers

• Ability to manage competing priorities, work simultaneously on multiple initiatives, and meet deadlines.

• Adopts methods and tools or reuses proven work to improve productivity and quality

• Excellent written and verbal communication skills.

• High comfort level with performing quantitative analysis with accuracy and attention to detail

• Critical thinking and problem-solving skills.

• Excellent organizational skills, adaptability to change, and deadline driven orientation

• Ability to work independently, as well as part of a team.

• Previous experience working in a real estate, property management/development or asset management environment an asset.

Preferred Qualifications and Experience

• Prior experience with the real estate industry is an advantage

Why You’ll Love Working at Morguard
At Morguard, we’re committed to creating an environment where our people can thrive. Here’s what you can expect when you join our team:

• A collaborative, inclusive workplace culture that prioritizes employee wellbeing and safety.

• Meaningful opportunities for professional growth and development.

• Exposure to a diverse portfolio of real estate assets across North America.

• A competitive compensation and benefits package designed to support you and your family.

• Support for work–life balance, along with accessible employment practices that meet AODA requirements.

Inclusive by Nature
Diversity is one of our greatest strengths. At Morguard, we provide equal employment opportunities to all candidates and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other legally protected status. We believe in creating a workplace where everyone has the opportunity to grow, contribute, and make an impact.

Commitment to Accessibility
Morguard is dedicated to maintaining accessible employment practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment process, please contact Human Resources—our team is here to support you. Please contact Human Resources at (905) 281-3800.